INSIGHT ABOUT SPA INDUSTRY WORKFORCE
ISPA 2018 U.S Spa Industry Study (www.experienceispa.com) shows that the total number of employees increased by 1.9 percent from 2017 to 2018. It was 365,200 in 2017, and it rose to 372,100 in 2018. This shows that there is an opportunity for careers in the spa industry.
In 2018, ISPA did a study on Spa Workforce and it concluded that in the industry, 87% of the people are female, while 13% are male. For age, Generation X (ages 35-49) takes up most of the workforce (41%). Breaking down Generation X, 16% are people ages 35-39, 13% are 40-44, and 12% are 45-49. Millennials (ages 20-34) are close behind Generation X, making up 36% of the workforce. 8% of the millennials are aged 2-24, 13% aged 25-29, and 15% aged 30-34. The generation with the least people in the Spa Workforce would be Baby Boomers (ages 50-65+), making up 23% of the workforce. 9% of those baby boomers are aged 50-54, 7% are 55-59, 5% are 60-64 and 2% are aged 65 and above. Regarding their employment status, 68% claims to be employed full time, 19% part-time, 10% self-employed, 5% are independent contractors, while 5% are ‘others’.
The ISPA Spa Workforce Study in 2018 also shows the top three work environment issues. The first is poor management, 62% due to service provider and 47% due to management. The next is the lack of opportunity to develop one’s career – 45% blamed service provider while 47% blamed management. The last would be a poor team dynamic, 36% due to service provider and 15% due to management. The study also shows the reasons for leaving previous employment, the highest being work environment, the next salary/compensation, followed by location, work life balance, then being underutilized, involuntary departure, working hours, non-financial benefits, and the last being ‘other’.
The 2018 Spa Workforce Study by ISPA also shows that executive leadership positions has the highest average number of hours by job role at 44.8, followed by management at 44.6 (46.1 for resort/hotel spa and 41.6 at day spa), then administrative staff at 34.5 and lastly service provider at 27.4.
The study also shows what attracted service providers to the spa industry. The main reason at 65% was the nature of the work, the next pay/salary opportunities at 46%, followed by working hours/schedule at 40%, then the ability to balance work + home life at 37%, then the career opportunities available at 22% and lastly the training available at 13%.
97% of the spa workforce are passionate about providing exceptional client service and 80% would like a long-term career in the spa industry – proving that the spa workforce has amazing opportunities and is loved by many.